DR. DRYCLEAN — PRIVACY POLICY Version 1.0 | Effective Date: 19 May 2025 Compliant with the Digital Personal Data Protection Act, 2023 (DPDPA) & Information Technology Act, 2000
ABOUT DR. DRYCLEAN
Free Collection & Delivery | Premium Laundry Services Near You
Dr. DryClean provides expert garment care services — including Dry Cleaning, Laundry & Washing, Steam Ironing, Stain Removal, Bridal Wear, Leather & Suede Care, and Shoe Cleaning — with free doorstep collection and delivery for homes and businesses. Book in 60 seconds at www.drdryclean.in.
B-46, Ridhi Sidhi Cloth Market, Shiv Chowk, Sri Ganganagar, Rajasthan – 335001 📧 customarcare@drdryclean.in | 📞 +91-72969-32400 | 🌐 www.drdryclean.in
1. INTRODUCTION
Dr DryClean (“We”, “Our”, “Us”, “Company”) is committed to safeguarding your personal information and respecting your right to privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you under Indian law.
This Policy is published in compliance with:
- The Digital Personal Data Protection Act, 2023 (DPDPA)
- The Information Technology Act, 2000 & IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Consumer Protection (E-Commerce) Rules, 2020
By using our services, website, or WhatsApp communication channel, you consent to the collection and use of your personal data as described in this Policy.
2. DATA CONTROLLER / FIDUCIARY
For the purpose of the Digital Personal Data Protection Act, 2023, Dr DryClean is the Data Fiduciary responsible for the processing of your personal data.
Grievance Officer / Data Protection Contact: Name: Customer Care Team — Dr DryClean 📧 customarcare@drdryclean.in 📞 +91-72969-32400 📍 B-46, Ridhi Sidhi Cloth Market, Shiv Chowk, Sri Ganganagar, Rajasthan – 335001
Complaints will be acknowledged within 72 hours and resolved within 30 days of receipt.
3. PERSONAL DATA WE COLLECT
We collect only the personal data necessary to provide our services. This may include:
3.1 Identification & Contact Information:
- Full name
- Mobile number and/or WhatsApp number
- Email address
3.2 Address & Location Information:
- Pickup and delivery address
- Pincode and area details for service availability
3.3 Service-Related Information:
- Garment and item details submitted for cleaning
- Service preferences and special instructions
- Order history, Job Card details, and feedback
3.4 Payment Information:
- UPI ID or transaction reference numbers
- We do not store full payment card numbers, CVV, or net banking credentials
3.5 Technical Information (Website Users):
- IP address, browser type, and device information
- Pages visited and duration of visit (via cookies/analytics tools)
- Referral source (how you found our website)
4. HOW WE COLLECT YOUR DATA
We collect personal data through the following channels:
- Direct submission at our store
- Online booking through our website (www.drdryclean.in)
- WhatsApp or phone communication
- Email correspondence
- Cookies and website analytics tools (for website users)
5. PURPOSE & LEGAL BASIS FOR PROCESSING
We collect and process your personal data for the following legitimate purposes:
| Purpose | Legal Basis under DPDPA, 2023 |
|---|---|
| Processing and fulfilling your laundry/dry cleaning orders | Performance of a contract (your service booking) |
| Sending order updates, delivery notifications via WhatsApp/SMS/email | Legitimate interest & consent |
| Responding to queries, complaints, and feedback | Legal obligation & legitimate interest |
| Improving service quality and operational efficiency | Legitimate interest |
| Sending promotional offers and seasonal discounts | Consent (opt-in basis) |
| Compliance with legal and regulatory obligations | Legal obligation |
| Prevention of fraud and misuse | Legitimate interest |
We will never process your personal data for purposes incompatible with those stated above without seeking your fresh consent.
6. SHARING OF PERSONAL DATA
Dr DryClean does not sell, rent, or trade your personal data to any third party under any circumstances.
Your data may be shared on a need-to-know basis only with:
- Delivery Partners — Name and address shared only for pickup/delivery fulfilment
- Payment Processors — Transaction data shared for secure payment processing
- Technology Service Providers — Website hosting, CRM, or communication tools, bound by confidentiality agreements
- Legal & Regulatory Authorities — If required by law, court order, or lawful government direction under applicable Indian legislation
All third parties with whom data is shared are required to maintain appropriate data security standards.
7. DATA RETENTION
7.1 We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
7.2 Typical retention periods:
- Order and transaction records: 5 years (for legal and tax compliance under Indian law)
- Customer communication records: 2 years
- Marketing preferences: Until you withdraw consent
7.3 Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.
8. DATA SECURITY
8.1 Dr DryClean implements reasonable technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction, as mandated by the IT (Reasonable Security Practices) Rules, 2011.
8.2 Security measures include:
- Restricted access to customer data on a need-to-know basis
- Secure storage of digital records
- Regular review of data handling practices
8.3 While we take all reasonable precautions, no data transmission over the internet or electronic storage system is completely secure. In the unlikely event of a data breach that affects your rights, we will notify you as required under applicable law.
9. WHATSAPP & MARKETING COMMUNICATIONS
9.1 By providing your WhatsApp number, you consent to receiving service-related messages from Dr DryClean, including order confirmations, status updates, and delivery notifications.
9.2 Promotional messages (offers, discounts, new services) will be sent only with your prior consent.
9.3 You may withdraw consent for marketing communications at any time by:
- Sending “STOP” on WhatsApp to +91-72969-32400
- Emailing customarcare@drdryclean.in with subject “Unsubscribe”
Withdrawal of marketing consent will not affect the lawfulness of processing based on consent before withdrawal, nor will it affect your ability to receive essential service-related communications.
10. COOKIES & WEBSITE TRACKING
10.1 Our website (www.drdryclean.in) may use cookies and similar tracking technologies to enhance your browsing experience and collect anonymous usage statistics.
10.2 Types of cookies we may use:
- Essential Cookies — Necessary for website functionality
- Analytics Cookies — Help us understand how visitors use the website
- Preference Cookies — Remember your settings and preferences
10.3 You may disable non-essential cookies through your browser settings at any time. Disabling cookies may affect certain website features.
10.4 We do not use cookies to collect sensitive personal data or track you across unrelated third-party websites.
11. YOUR RIGHTS UNDER THE DPDPA, 2023
As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access — Request a summary of personal data we hold about you
- Right to Correction — Request correction of inaccurate or incomplete personal data
- Right to Erasure — Request deletion of your personal data, subject to legal retention obligations
- Right to Withdraw Consent — Withdraw consent for processing at any time, without affecting prior lawful processing
- Right to Grievance Redressal — Lodge a complaint with our Grievance Officer (details in Section 2)
- Right to Nominate — Nominate another individual to exercise your rights in the event of your death or incapacity
To exercise any of the above rights, please write to us at customarcare@drdryclean.in with the subject line “Data Rights Request.” We will respond within 30 days.
12. CHILDREN’S PRIVACY
12.1 Our services are intended for use by individuals aged 18 years and above.
12.2 We do not knowingly collect personal data from children under the age of 18. In cases where a parent or guardian places an order on behalf of a minor, the adult’s information is used for all communication and processing purposes.
12.3 If we become aware that we have inadvertently collected personal data of a minor without verified parental consent, we will delete such data promptly.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites (such as payment gateways or social media pages). Dr DryClean is not responsible for the privacy practices of such third-party websites. We encourage you to review their respective privacy policies before sharing any personal information.
14. GRIEVANCE REDRESSAL
If you have any concerns, complaints, or queries regarding the handling of your personal data, you may:
Step 1: Contact our Grievance Officer at customarcare@drdryclean.in — we will acknowledge within 72 hours and resolve within 30 days.
Step 2: If unsatisfied with our resolution, you may approach the Data Protection Board of India (once operationalised under the DPDPA, 2023) or file a complaint with the appropriate authority under applicable law.
15. CHANGES TO THIS PRIVACY POLICY
15.1 Dr DryClean reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, our business practices, or service offerings.
15.2 Any material changes will be communicated via our website (www.drdryclean.in) and through WhatsApp or email to registered customers.
15.3 Continued use of our services after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
15.4 We recommend reviewing this Policy periodically to stay informed about how we protect your information.
16. CONTACT US
For all privacy-related queries, data requests, or grievances:
Address:- B-46, Ridhi Sidhi Cloth Market, Shiv Chowk, Sri Ganganagar, Rajasthan – 335001
Mail- customarcare@drdryclean.in , Call Now +91-72969-32400 (Call / WhatsApp)
Dr. DryClean — Because every garment deserves expert care.