DR DRYCLEAN — RETURN & REFUND POLICY Version 1.0 | Effective Date: 19 May 2025 Governed under the Consumer Protection Act, 2019 & Indian Contract Act, 1872
ABOUT DR DRYCLEAN
Free Collection & Delivery | Premium Laundry Services Near You
By having Dr DryClean on your side, you never need to worry about your laundry needs. Our expert team delivers premium wash, dry & fold services for homes and businesses — with free collection and delivery right at your doorstep. We handle every garment with utmost care, and we stand firmly behind the quality of our work.
B-46, Ridhi Sidhi Cloth Market, Shiv Chowk, Sri Ganganagar, Rajasthan – 335001 📧 customarcare@drdryclean.in | 📞 +91-72969-32400 | 🌐 www.drdryclean.in
1. POLICY OVERVIEW
Dr DryClean is committed to delivering an exceptional garment care experience. This Return & Refund Policy has been formulated in full compliance with the Consumer Protection Act, 2019, which grants every Indian consumer the right to seek redressal for deficiency in service, unfair trade practices, and product/service quality failures.
We request all customers to carefully inspect their garments upon delivery or pickup and report any concerns immediately.
2. RE-CLEANING / SERVICE REDO
2.1 If you are dissatisfied with the quality of cleaning or finishing, you must notify Dr DryClean within 24 hours of receiving the item(s).
2.2 Notification must be made via:
- WhatsApp: +91-72969-32400
- Email: customarcare@drdryclean.in
- In person at our store with the original receipt/Job Card
2.3 Upon verification of the complaint, Dr DryClean will arrange a free re-clean or re-treatment of the item. This is our primary and preferred resolution mechanism.
2.4 Re-cleaning requests will not be accepted for:
- Pre-existing stains or conditions disclosed at submission
- Natural fabric characteristics such as bleeding or shrinkage of low-quality fabric
- Outcomes resulting from customer-specified handling instructions
3. REFUND ELIGIBILITY
3.1 Situations Where a Refund MAY Be Applicable:
- A garment has been irretrievably lost due to our negligence during collection, processing, or delivery
- A garment has been permanently damaged as a direct result of a proven error on our part, confirmed after professional inspection
- Payment was collected for a service that was never rendered and no alternative resolution was offered
3.2 Situations Where Refunds Are NOT Applicable:
- Pre-existing stains, fading, or damage present before submission that were not disclosed
- Damage from inherent fabric defects, expired dyes, or age-related deterioration
- Shrinkage caused by undisclosed fabric blends or non-standard garment construction
- Subjective dissatisfaction not related to a verifiable service deficiency
- Claims where the item is not returned to Dr DryClean for inspection
- Claims raised beyond 24 hours of delivery or pickup
- Items uncollected for more than 90 days from the ready notification
4. REFUND PROCESS & TIMELINE
Step 1 — Raise a Complaint Contact us within 24 hours of delivery/pickup via WhatsApp (+91-72969-32400) or email (customarcare@drdryclean.in). Share your Job Card number, item details, and a clear description of the issue along with photographs where applicable.
Step 2 — Inspection & Assessment Our team will inspect the garment at our facility (customer may be requested to bring the item in person or schedule a pickup). Inspection will be completed within 3–5 working days of receiving the item.
Step 3 — Resolution Offer Based on inspection findings, Dr DryClean will offer one of the following:
- Free re-cleaning or re-treatment
- Partial or full service charge refund
- Compensation as per liability limits (Section 6 below)
Step 4 — Refund Processing Approved refunds will be processed via the original payment method (UPI, bank transfer, or cash) within 7–10 working days of final approval. Customers will receive a written confirmation via WhatsApp or email.
5. SPECIAL GARMENTS — BRIDAL & HIGH-VALUE WEAR
5.1 For Bridal & Wedding Wear, Lehenga sets, Sherwani, Embroidered Sarees, and other high-value garments, customers are strongly advised to declare the approximate market value of the item at the time of submission.
5.2 Special handling terms applicable to high-value garments will be communicated before processing begins, and written consent may be required.
5.3 In the absence of a declared value, Dr DryClean’s standard liability limitation (10 times the service charge or fair market value, whichever is lower) shall apply.
6. LIABILITY FOR LOSS OR DAMAGE
6.1 In the event of damage or loss proven to be caused by Dr DryClean’s negligence, our maximum liability shall be limited to 10 (ten) times the cleaning charge for that specific item, or the fair market value of the garment — whichever is lower.
6.2 Dr DryClean shall not be liable for sentimental value, designer/brand premiums, or undisclosed item value under any circumstances.
6.3 Our liability shall not exceed the limits stated in Section 6.1 regardless of the nature of the claim or mode of proceeding.
7. CONSUMER RIGHTS UNDER INDIAN LAW
Under the Consumer Protection Act, 2019, you as a consumer have the right to:
- Seek redressal against unfair trade practices and deficiency in services
- File a complaint before the District Consumer Disputes Redressal Commission (for claims up to ₹50 lakhs) at Sri Ganganagar, Rajasthan
- Approach the State Commission (for claims between ₹50 lakhs and ₹2 crores) or the National Commission (for claims above ₹2 crores)
- Use the National Consumer Helpline: 1800-11-4000 (Toll Free) or visit consumerhelpline.gov.in
Dr DryClean fully supports and respects these rights and commits to resolving all concerns in good faith before any formal proceedings.
8. CONTACT FOR REFUND & COMPLAINTS
📍 B-46, Ridhi Sidhi Cloth Market, Shiv Chowk, Sri Ganganagar, Rajasthan – 335001
📞 +91-72969-32400 (Call / WhatsApp)